If you have had an ongoing fever, headache, runny nose, cough, sore throat for more than a day, test for COVID.

Whether COVID, cold, cough, or flu, reschedule your appointment for a minimum of five (5) days from the original appointment day to help prevent your Stylist and others in the salon from falling ill and being forced to take time off work.

If you insist on coming in with symptoms, be considerate - let your Stylist know you have been ill so they can choose to protect themselves with a mask. But you really should reschedule your appointment.

Your appointment and the length of time to perform your service is reserved just for you. If you must cancel or reschedule any appointment, we require a minimum 24 hours notice. This allows your Stylist to adjust his/her schedule accordingly and accommodate clients on his/her wait list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, in addition to the loss of your $50 deposit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:

* Cancellation/reschedule less than 24 hours - loss of $50 deposit. New deposit will be required to reschedule.
* No Show - loss of $50 deposit and an additional charge of 50% of scheduled service total for your appointment.

As a courtesy, we do call, text and/or email to confirm your appointment 48 hours and 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, understand that it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees. You are always welcome to call (619) 795-7070 and double check any appointments if you’re unsure.

We understand schedule changes, emergencies or simply forgotten events happen, in consideration of your schedule and our Stylists time and income we will now require a non-refundable $50-$100 deposit from all clients to secure an appointment.

If you must reschedule or cancel an appointment, we require a minimum 48 hours notice. This allows your Stylist to adjust his/her schedule accordingly and accommodate clients on his/her wait list.

We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.

However, if last minute cancellations or ‘no shows’ become a habit, in addition to the loss of your $50 deposit, you will be charged a cancellation fee.

Here is our general breakdown of cancellation fees:

• Cancellation/reschedule less than 24 hours - loss of $50 deposit. New deposit will be required to reschedule.

• No Show - loss of $50 deposit and an additional charge of 50% of scheduled service total for your

CONFIRMATION CALLS As a courtesy, we will text and confirm your service appointments 1 business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

We understand that life sometimes gets in the way of your commitment to beauty. However, persons who cancel within twenty-four (24) hours of their scheduled appointment will incur a cancellation fee equal to 50% of the scheduled service(s). This fee will be charged to the credit card on file. (Rev. 4/1/2022).